Opening/Closing a Service Connection

In order to access SAP’s remote services such as EarlyWatch or Remote Consulting, or to allow a customer support consultant to have access to your system, you need to open a service connection. To open and close a service connection, follow these steps:

1. Establish a remote connection
2. Get to the Service Connection: Select System screen.
3. Define your installations
4. Open a service connection
5. Close the service connection.

The following sections explain the above steps in more detail

Getting to the Service Connection:
Select System Screen

To get to the Service Connection: Select System screen, follow these steps:

1. If you are not already there, go to the Inbox: screen. (See Getting Started.)
2. In the first row of buttons, select SAPNet.
3. In the SAPNet group, select Service. The group directly below SAP Net becomes Service.
4. In the centermost Service group, select Service connection. The Service Connection: Select System screen appears.

Defining Your Installations

Once in the Service Connection: Select System screen, follow these steps to define your installations:

1. Double click on the installation that you would like to define.
2. Select System data. Make sure that all the information are correct, if not
3. Enter the appropriate information in the screen, using the table below as needed.

Field	What you enter
Installation	Enter the R/3 installation number.
Database ID	Enter the three character alphanumeric code that represents the database.
Database system	Enter the name of the database you are using for this installation.
Database release	Enter the number representing the release version of the database software.
SAP release	Enter the number representing the release version of R/3 this installation uses.
State of R/3 System	Enter the code representing productive, test, or development system.
SAProuter	Enter the IP address for this system's SAProuter.
SAProuter instance	Enter the number representing the instance of your SAProuter.

1. Save. The Service Connection: System Maintenance screen appears.
2. Under Service selection, double-click on the service that you want to define.

Let’s take R/3 as example

1. The Select Service screen appears.
2. Use the arrows at the right ends of the fields to select the appropriate contact personnel.
3. Save.
4. Repeat steps five through seven for all the services that you might want to use on this installation.
5. To open a service connection, follow the steps in the next section.

Opening a Service Connection

Once your installations are defined and you want to benefit from a specific service that requires an open service connection, follow these steps to open a service connection:

1. Get to the Service Connection: Select System screen (see Getting to the Service Connection: Select System Screen).
2. Double-click on the system for which you would like to open a service connection (or click once on the system and select Select system). The Service Connection: System Maintenance screen appears.
3. Under Connections, click once on the service for which you would like to open a service connection.
4. Select Create/Open. The Connection Information – Create screen appears.
5. NOTE
   Only services that you previously defined appear here (see Defining Your Installations).
6. In the closing in, Days and, and hours fields, enter the amount of time for which you want to leave the service connection open. You can leave the system open for up to 9 days and 24 hours.
7. In the Contact person field, enter a person at your company who could assist SAP in the case that SAP has difficulty connecting to your system.
8. In the Phone, or, and Fax fields, enter the appropriate information for the contact person you listed.
9. Save. The service connection is now open.

Closing a Service Connection

To close a service connection, follow these steps:

1. Get to the Service Connection: Select System screen (see Getting to the Service Connection: Select System Screen).
2. Double-click on the system for which you would like to close the service connection (or click once on the system and select Select system). The Service Connection: System Maintenance screen appears.
3. Under Connections, click once on the service for which you would like to close the service connection.
4. Select Close. The Confirmation Prompt screen appears.
5. Select Yes. The connection is closed.