A link from R/3 to Exchange can be produced with three different components that can be used individually or combined, depending on the functions required:
- Client based solution with the SAP MAPI service provider:
The Outlook or Exchange Client can be enhanced with the SAP MAPI Service Provider so that mails that are stored in SAPoffice can be read and processed in a separate message store. Work items in the SAP Business Workflow, which are found in the SAPoffice inbox, are visible and can be executed. In addition, a SAPoffice address book is available. Mails can be moved back and forth between the exchange message store and the SAPoffice message store.
- SAPforms via mail:
SAPForms is a technology which allows you to control different interfaces of the R/3 system from different types of forms. A possible application is starting workflows and processing form-based work items in the R/3 system via Internet mail. A specially structured mail is sent to a special receiver (Agent) in the R/3 system from an Outlook or Exchange form to start a workflow. Vice Versa, workitems can be sent from the R/3 system as Internet mail to the external mail address of an SAP user. This workitem mail can be processed with a form on the Outlook or Exchange client. Processing is possible offline (that is without connection to the R/3 system); starting the workflow is also possible offline.
- Exchange Server link using SAPconnect SMTP Linking or SAP Exchange Connector:
Using the SAPconnect SMTP Linking or the SAP Exchange Connector, it is possible to use the MS Exchange Infrastructure with R/3 applications or R/3 users without the Exchange Client. The sending and receiving of messages, including status information (received and read) is supported here for Internet, fax and Exchange mailbox recipients.
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